|Navigation, Product Selection||2|
|Product Range, Availability||2|
|Product Information, Presentation||2|
|Customer service prior to ordering (Advice, Requests)||3|
|Delivery options and costs i.e. collection options||1|
|Payment (Options, Handling)||2|
|Terms and Conditions||3|
|Order process, transaction and delivery|
|Accuracy of shop information (e.g. stock levels)||4|
|Confirmation of delivery, Package tracking||5|
|Packaging and actual product content||2|
|Customer service during/after delivery||4|
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